Installation Process

We understand your concerns about the selection and installation of your mobile TV or internet system. The system must be right for you and installed properly so you can enjoy trouble-free operation for years to come. This is why we don’t hire hourly installers to do this for you. Instead we the owners of the company personally do the work. We will come to an agreement with you on what is to be done before beginning any work. Then we take ever effort to install it in the most professional manner to ensure it is done right. When we are finished we will take all the time needed to train you on the operation of the system and give you our phone number so you have someone to call if you forget something. Here are the details of the installation process:

The Initial Survey: We gather information about your vehicle, the installation location, your computer and/or TV, your intended use of the system, and your travel plans. We also will determine the choice of satellite to be accessed by your system. We will recommend the service that you need to subscribe to and gather the necessary information to get you signed up. all this information allows us to prepare a detailed installation plan, which includes exactly where the dish and electronics are to be located. The electronics location must have 120 VAC power available and provide adequate ventilation. One factor in the location is the path for the cabling between the electronics and the dish on the roof. Once we have agreed on these elements, the work can begin. Our goal is "no surprises" along the way.

Dish Installation: The dish is hoisted to the roof where it is installed in the agreed upon location. We use rust-free fasteners appropriate to your roof type and seal each fastener with the factory recommended sealant to prevent any leaks. In most cases three cables connect the electronics inside to the dish on the roof. One or two additional cables are required for the optional TV service when installing an internet system. This cable bundle is run through a hole made through the roof of the vehicle into the interior and on to the electronics. A special built protective cap is placed over this hole and secured and sealed. The cable bundle is secured to the roof using appropriate clamps. Again, all openings and fasteners are sealed with the factory recommended sealant to ensure a water tight seal. We have been dong this for years and have never had a leak!

Electronics Installation: The electronics are placed in the agreed upon location, connected to power, and connected to the dish cables. We configure the dish to automatically locate the appropriate satellite and calibrate the electronics for maximum performance. Once that is complete your computer or TV is then connected to the system and configured for proper use with the system.

Training: We provide you with hands on training to operate the system. We then provide you with written instructions on system operation, usage, troubleshooting, and obtaining help. We will go through these instructions with you until you are comfortable with the system. While normal operation is extremely easy, turn everything on and push one button, we know that owners are better able to deal with issues and resolve them themselves when they have a reasonable understanding of how things work. We then give you our contact information so our support is always available when you need it.